PressTwo SpotCheck

Hear your team the way customers do.

AI mystery shoppers call your reps, score every call on your checklist, and tell you who needs coaching on what.

$149/mo · 100 test calls · No phone system changes

Mystery call · RiversideTue 10:14 AM · 4:32

Alicia P. · Front desk

Caller: price shopperHard

75/100

3 of 4 checks

0:004:32

Coaching note

At 2:10 the caller hesitated on price. Mention the payment plan right there, before they ask. Strong greeting and close.

Scenarios

Test the calls that cost you money.

01The price shopperDo they hold value, or just read out a number?

02The nervous first-timerDo they slow down and earn trust?

03The upset customerDo they calm it down, or make it worse?

04Your own scenarioAny persona, any situation, scored on your checklist.

The team view

See who's improving, who's slipping, and the one habit to coach next. Across every location.

This week · 26 mystery calls · 3 locationsTeam avg 77

Rep	Calls	Score	Most missed
Jasmine R. Riverside Missed: None	6	94	None
Marco D. Downtown Missed: Payment plan	5	88	Payment plan
Alicia P. Riverside Missed: Payment plan	6	75	Payment plan
Ben T. Northside Missed: Greeting	4	68	Greeting
Sam K. Downtown Missed: Asking for the booking	5	61	Asking for the booking

Pricing

AI tests your phone team.

$149/mo

or $1,490/yr — 2 months free

100 test calls / mo

Secure checkout by Stripe · cancel anytime · unlimited team members

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