What it learns, how it answers, what it will never do, and how you stay in control. The whole thing, step by step.
Paste your website. Drop in PDFs, FAQs, price sheets, policies. Connect a database or a Google Sheet if you have one.
Every page and file is parsed, cleaned and deduplicated, then split into passages and embedded as vectors in Postgres (pgvector). A 40-page site takes about a minute.
An assistant that knows your hours, services, areas, pricing rules and tone, with every fact traceable to the page it came from.
Name it. Describe its personality. List the topics it must always hand to a human: rates, legal, complaints, anything clinical.
Instructions become the system prompt. Escalation topics become hard rules Metis can't be talked out of, no matter what a visitor or an email says.
An assistant that sounds like your front desk and knows exactly where its job ends and yours begins.
Chat: paste one script tag. Email: click Connect Gmail or Outlook. Phone: pick a number. Each is one action, no IT.
The widget serves from our edge. Email connects through Google's and Microsoft's official sign-in with encrypted tokens. Phone numbers are provisioned on a carrier-grade voice network.
A live AI on every channel you turn on, in minutes. Add the next one whenever you want; the knowledge is shared.
Nothing. Go back to work.
Every message triggers retrieval over your knowledge, then a grounded answer with citations. Names, numbers and intent are extracted into your leads list. Bookings, lookups and handoffs run as tools inside the conversation.
Every visitor answered in seconds, every caller answered 24/7, every lead in your inbox, every sensitive question routed to a person with context.
Open Analytics. Read the conversation. Approve a draft. Adjust an instruction.
Every reply is logged with the sources it read, the tools it called and the reason it sent or held. Integration health checks your widget, mailbox, phone line and billing continuously.
Weekly insights in plain English, a full audit trail, and a dashboard that tells you what to fix before a customer notices.
Import a website. Upload your docs. Paste a snippet. The agent is live on the customer's site.
Trained on your site. Captures name, email, phone. Hands off to a human when it should.
Ai Chatbot →Our water heater started leaking this morning. Do you replace them, and how fast could someone come out? We're in Winter Park.
Hi Dana — yes, we replace water heaters and Winter Park is in our area. For an active leak we can usually get someone out the same day. Reply with your address and a phone number and I'll get you on the schedule.
Mike
Harbor Plumbing
Replies from your own address in your voice. Sorts the noise. Follows up when they go quiet.
Ai Inbox →Answers 24/7, books appointments, takes messages, transfers when a person is needed.
Ai Voice Agent →An agent that answers everything is a liability. Yours answers what it knows, holds what it shouldn't decide, and tells you why.
Draft only (you approve everything), Assist (it sends confident answers, holds the rest), Full auto. Switch any time, per channel.
Topics you list are always handed to a person, in every mode. Pricing, legal, medical and complaints are on the list by default.
Off hours it takes a message and sets the right expectation instead of promising a callback in five minutes.
Daily call caps on every voice line and monthly allowances on every plan. A busy day never becomes a surprise bill.
Answers come from what you gave it, with citations. It never guesses from the public web in front of your customers.
Your content is retrieved, not baked into model weights. Change a document at 10:47am and it's in the next answer at 10:47am.
TLS in transit, AES-256 at rest. Mailbox tokens are encrypted with a key that never leaves the server.
Row-level security on every table. One customer's knowledge, leads and conversations are invisible to every other customer, and to each other's agents.
Every email, web page and document is treated as untrusted input. Text inside a message can't change the assistant's instructions or make it send anything.
SOC 2 Type II and ISO 27001 hosting. HIPAA BAA available for clinical workloads. Full details on the Security page.
Paste your website. Three days free, no card.