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Terms of Service

Last updated: October 29, 2026

These Terms of Service ("Terms") govern your access to and use of the PressTwo platform, including our website, dashboard, APIs, embeddable widgets, and related services (collectively, the "Service"), operated by PressTwo ("we," "us," or "our"). By accessing or using the Service, you agree to be bound by these Terms.

1. Eligibility and Accounts

You must be at least 18 years old and have the legal authority to enter into these Terms. When you create an account, you agree to provide accurate, current, and complete information. You are responsible for safeguarding your account credentials and for all activity that occurs under your account.

You must notify us immediately of any unauthorized access to or use of your account. We are not liable for any loss or damage arising from your failure to secure your account.

2. Use of the Service

2.1 License

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during the term of your subscription.

2.2 Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable laws or regulations
  • Deploy AI assistants that provide medical, legal, or financial advice without appropriate disclaimers and professional oversight
  • Upload content that infringes on the intellectual property rights of any third party
  • Attempt to reverse-engineer, decompile, or disassemble any aspect of the Service
  • Use the Service to harass, abuse, or harm any person or to generate spam
  • Circumvent any access controls, rate limits, or usage restrictions
  • Resell, sublicense, or redistribute the Service without our prior written consent
  • Introduce viruses, malware, or any other harmful code into the Service

2.3 AI-Generated Responses

The AI assistants deployed through our Service generate responses based on the knowledge base data you provide and the underlying AI model's capabilities. You acknowledge that AI-generated responses may occasionally be inaccurate, incomplete, or inappropriate. You are responsible for reviewing and monitoring your AI assistant's responses and for implementing appropriate safeguards for your use case.

3. Your Data

3.1 Ownership

You retain all rights, title, and interest in your data, including Knowledge Base Data, conversation logs, and any other content you upload or generate through the Service ("Your Data"). We claim no ownership over Your Data.

3.2 License to Us

You grant us a limited license to use, process, store, and transmit Your Data solely for the purpose of providing and improving the Service. This includes sending conversation data to third-party AI model providers for inference.

3.3 Data Responsibilities

You are responsible for ensuring that you have all necessary rights and permissions to upload and use any data you provide to the Service. You are also responsible for complying with all applicable data protection laws in relation to any personal data processed through your AI assistants, including providing appropriate privacy notices to your end users.

If you embed the PressTwo chat widget on your website, you are responsible for your own site's privacy notice and for any consent your visitors need. The widget labels your agent "AI agent" and shows visitors the notice "Chats are saved", as do hosted chat pages. It saves the visitor's current chat in their browser's local storage (cp_<agent ID>) and starts a new chat after 30 minutes without a message. It sets no cookies and carries no advertising or analytics trackers.

SpotCheck test calls are recorded and transcribed so they can be graded. You are responsible for telling the staff you test that their calls may be recorded, and for any consent the law where they work requires.

4. Subscriptions and Billing

4.1 Plans and Pricing

The Service is offered under various subscription plans as described on our pricing page. We reserve the right to modify pricing with 30 days' prior notice. Price changes will take effect at the start of your next billing cycle.

4.2 Payment

You agree to pay all fees associated with your selected plan. Payments are processed through Stripe. All fees are non-refundable except as expressly stated in these Terms or required by law.

4.3 Fair use and allowances

Licenses are flat-fee and are not metered. The Operator website chat license includes unlimited chat agents and conversations, PressTwo Radar includes unlimited inbound email and follow-ups, and the Operator plan includes unlimited chat conversations and unlimited calls to the AI voice receptionist, each for the normal operations of the business that holds the license and subject to reasonable fair-use limits. You may set a daily call cap per phone number to protect yourself from runaway spend. To protect your sender reputation, Radar follows up with the same person at most once every 48 hours and sends at most 50 follow-ups a day from one mailbox. To protect the people it calls, SpotCheck only calls reps you have confirmed were told about test calls and whose numbers have been verified, calls US and Canada numbers only unless we agree otherwise, calls the same rep at most once a day and three times in any seven days, and places at most 25 test calls a day and five at a time for one account; a call these limits stop does not use your allowance. SpotCheck includes 100 test calls per monthly period and Closer includes 50 applicant files per monthly period; when one of those allowances is used up the feature pauses until the next period or until a higher allowance is arranged with us. The free Operator website chat plan (section 4.4) and free trials include a limited number of agents, conversations, calls, test calls or files. No overage is ever charged automatically.

Customers who subscribed to a legacy plan (Solo, Team, Practice, Agency, or a component-based plan) before August 29, 2026 continue under that plan's original terms, including its per-conversation overage rate and safety cap, until the plan is cancelled or converted to a license.

4.4 Licenses, the Free Operator Website Chat Plan, and Free Trials

Each PressTwo tool (Operator website chat, Radar, the Operator plan, SpotCheck, Closer) is sold as a separate flat-fee license per account, billed monthly or annually. Licenses include a fair-use allowance where stated on the pricing page.

Every account may use Operator website chat free of charge, without a payment method, with up to three chat agents. Each agent answers up to 100 new conversations per calendar month (counted in UTC and reset on the first day of each month). When an agent reaches that allowance it stops starting new conversations until the next month, and visitors are asked to contact the business directly. The free plan otherwise includes the same features as the Operator website chat license, and you can upgrade to the license at any time for unlimited agents and conversations. We may change or end the free plan with notice, as described in these Terms.

Every other tool (Radar, the Operator plan, SpotCheck, Closer) offers one free trial of three days (72 hours) per account. You start a trial yourself from that tool's page in your dashboard. No payment method is collected to begin a trial and no charge is made when it ends — the trial simply stops and the tool locks until you choose to subscribe. Trials are limited to one per tool per account, and carry reduced allowances during the trial period as shown when you start one. Operator website chat trials started before October 26, 2026 run to their end date, after which the account continues on the free Operator website chat plan.

4.5 White-label branding

White-label branding (removal of "Powered by PressTwo" from hosted chat pages and embedded widgets) is available to existing Agency-tier subscribers (legacy plan) and by arrangement for license customers; contact us. Custom domain hosting for the chat page is offered on a case-by-case basis; contact support to request.

4.6 Voice agent and HIPAA

The Operator plan license includes an AI voice receptionist that answers inbound calls forwarded from your business line. Each call is processed through Retell AI (our voice infrastructure provider) and is subject to a Business Associate Agreement (BAA) with Retell, allowing the service to handle Protected Health Information (PHI) when used by HIPAA-Covered Entities. Customers using the voice agent for medical use cases must sign a separate BAA with PressTwo before going live. Calls are recorded and transcribed by default for quality, training, and compliance; recording disclosure is delivered automatically in every greeting. Recordings and transcripts are retained according to our data retention policy and are deleted on customer request unless retention is required by law.

5. Cancellation and Termination

5.1 By You

You may cancel your subscription at any time through your dashboard. Cancellation takes effect at the end of your current billing period. You will continue to have access until then.

5.2 By Us

We may suspend or terminate your access to the Service if you violate these Terms, fail to pay applicable fees, or if we reasonably believe your use poses a risk to the Service or other users. We will provide notice where practicable.

5.3 Effect of Termination

Upon termination, your right to use the Service ceases immediately. We will retain Your Data for 30 days following termination, during which time you may request an export. After 30 days, Your Data will be permanently deleted.

6. Intellectual Property

The Service, including its design, code, features, documentation, and branding, is owned by PressTwo and protected by intellectual property laws. Nothing in these Terms grants you any right to use our trademarks, logos, or brand assets without our prior written consent.

7. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

WE DO NOT GUARANTEE THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY AI-GENERATED RESPONSES. YOU ARE SOLELY RESPONSIBLE FOR EVALUATING AND USING AI-GENERATED CONTENT AT YOUR OWN RISK.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PRESSTWO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNTS YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

9. Indemnification

You agree to indemnify, defend, and hold harmless PressTwo and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; or (d) any data you upload or process through the Service.

10. Dispute Resolution

Any disputes arising from these Terms or the Service will first be resolved through good-faith negotiation. If negotiation fails, disputes will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration will be conducted in English. You agree to waive any right to a jury trial or to participate in a class action.

11. General Provisions

  • Governing Law: These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.
  • Entire Agreement: These Terms, together with our Privacy Policy and any plan-specific terms, constitute the entire agreement between you and PressTwo.
  • Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
  • Assignment: You may not assign these Terms without our prior written consent. We may assign these Terms freely.
  • Waiver: Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

12. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or through the Service. Your continued use of the Service after such changes constitutes acceptance of the updated Terms.

13. Contact Us

If you have questions about these Terms, please contact us through our contact page.